Managed Support and Technical Services

Reduce churn and control expenses

Deliver fast, reliable, responsive network service, and watch subscriber loyalty grow. Handle performance and support challenges with managed support and technical services from CCI Systems.

  • Call center services deliver 24/7/365 subscriber support from U.S.-based professionals who live-answer every call to your number, escalating issues to our team or your experts. Optional provisioning frees your staff to focus on business growth.
  • Network Operations Center (NOC) services put our professionals to work monitoring your network, spotting issues early, dispatching your technicians and tracking results. Optional remote engineering hours address design and configuration issues.
  • Network Engineering Assessment Tool (NEAT) gives insight into real-time network and device performance through an online monitoring as a service (MaaS) application
  • Wi-Fi technical services manage network performance, utilization, and equipment maintenance ensuring your network stays up to date with brand compliance.
  • Technology consulting and business planning services keep your network competitive and effective, with step-by-step recommendations to make the most of current assets while allocating resources for upgrades, expansions, and acquisitions.