Network Sustainability
Network Sustainability
IT & Network Management and Support Services
At CCI, we understand the building out your IT platform and communication networks are only part of the puzzle. In order to stay connected and productive, IT solutions and communication networks require routine maintenance, planned upgrades, and live support. To better serve our clients, we have expanded our support services to offer expert IT and cybersecurity management, live IT support, and off-site network operations.
“Let us be the key to your network success with unparalleled security and uptime. From our 24/7 Contact Center to expert NOC monitoring, our incredible team is keeping our clients connected and thriving!”
SVP, Guide Star Division
Our Expert Network Sustainability Teams:
- Excel at developing and delivering scaled IT solutions to meet a wide range of needs
- Customize our IT management and cybersecurity services to create unique solutions that last
- Provide real-time, live support for IT issues
- Offer full life-cycle support for hardware
- Maintain and monitor off-site networks
- Limit and mitigate cyber breaches
- Provide long-term support and maintenance for IT and network requirements
Explore Our
Network Sustainability Services
Contact Center
Our 24/7 contact center, staffed with IT experts, provides an optimal experience for both service providers and Wi-Fi users alike. With round-the-clock, continuous support backed by a diverse global workforce, our clients can rest assured that their teams have access to real support when they need it most. From software and hardware issues to cybersecurity breaches and tech troubles, our Contact Center team is standing by to offer clear, easy-to-follow support at a moment. With our Contact Center services, you can help your teams stay connected and productive with limited interruption to operations. Each of our technicians undergo rigorous training and certification from industry leaders to ensure a thorough and efficient support system for customers.
Network Operations Center (NOC)
If it’s prohibitive for any of our clients to run and manage a network in-house, we offer off-site network solutions to keep them connected. Through our network operations center, we can effectively monitor ISP networks for failures or performance issues that may disrupt their service. Our 24/7 monitoring team uses industry-leading, enterprise-level technology an tools to detect these issues, find solutions, and optimize the use of your technical staff. By using modem provisioning services, subscribers are ensured a seamless access experience that aligns with your service plan.
Through our call center, we work in conjunction with our Network Operations Center (NOC) to resolve subscriber issues, and with our network security offerings, your subscribers can be confident that their internet connection is secure.
Cybersecurity
Cybersecurity remains one of the most pressing IT issues today. Most CIOs recognize cybersecurity as a top-five business issue, but finding the right solution to meet your needs can be complex. At CCI, we have developed a wide range of cybersecurity services including:
- Self-Guided Security Assessments
- Comprehensive Security Audits
- Continuous Vulnerability Management
- Managed Detection & Response
- Phish Testing & Security Awareness
Focused on security for the unique needs of small and medium businesses, we understand the importance of aligning related spending to each customer’s budget. We are technology agnostic, so we don’t resell security hardware or software. We can assist with augmenting your existing cyber program or implementing an entirely new program, depending on your needs. We offer advisory services and can help craft materials that can explain business impacts to board members and executives along with the best path forward.
Preventative Network Maintenance
Keep your networks in good working order by working with CCI Systems to plan and engage in regular maintenance services. By proactively monitoring, updating, and maintaining your networks you can extend their longevity while ensuring continuous connection. With preventative maintenance services through CCI Systems, you can better plan your IT budget and avoid costly pitfalls related to disrepair.
Asset Management & Record Updates
Maintain a well-organized and efficient fiber optic network with our comprehensive asset management and record update services, including:
- Detailed asset inventory to maintain accurate and up-to-date record of all your network assets, including poles.
- Proactive maintenance planning leveraging data from your asset inventory to optimize maintenance schedules, and prevent unnecessary downtime while extending the lifespan of your network components.
- Improved resource allocation to ensure efficient allocation to address critical maintenance needs, contributing to overall network performance and cost savings.
- Streamlined record updates to more efficiently maintain your asset records and data accuracy and to facilitating informed decisions.
- Data-driven decision support using insights from your asset data to ensure a strong plan for upgrades, repairs, and future investments.
Network Sustainability Solution Expansions for ISPs
CCI Systems is thrilled to announce we are expanding on our network sustainability solutions for ISP’s including subscriber, product, marketing, operations, sales, back office, maintenance, regulatory, and more in the near future! That means whether you’re looking for a partner that provides specific solutions for your needs or to run your network entirely, let CCI Systems be your partner in maintaining a robust fiber network.
Explore All CCI Services
Single-Source Solutions by Industry
Single-Source Solutions by Industry
Comprehensive end-to-end solutions so you can meet your network solution needs.
Consulting & Due Diligence
Consulting & Due Diligence
Get ahead of your project with our expert consulting and due diligence services. Identify areas of opportunity and potential pain points with our comprehensive project analysis.
Engineering
Engineering
Enhance your network with our world-renowned solutions that scale with your needs, meet your goals, limit your risk, work within your budget, and keep you connected.
Construction Management
Construction Management
Break ground on your project and stay on track with our skilled construction services. With expertise in aerial, buried, and underground construction, we strive for a safe and effective construction, every time.
Technical & Field
Technical & Field
From fiber splicing, testing, and audits to system sweeps, upgrades, and activation, our technical services teams can help optimize your infrastructure to meet new communication and data demands.
Grant Funding Support
Grant Funding Support
Get expert guidance and support on the grant writing & submittal process for many federal and state-funded grant programs like BEAD, ROBIN, and RDOF to help improve your unserved and underserved areas.
