Hoteliers to Benefit from CCI’s Relationship with 360 Networks


IRON MOUNTAIN, Mich., December 11, 2017 – CCI Systems, Inc. recently announced the addition of the ComXchange hosted solution to its managed voice portfolio. ComXchange, an open standard IP PBX communication solution provided by 360 Networks, was built on an open hardware platform and developed specifically to serve the hospitality and lodging industries.

A Little Backstory

Since 2012, CCI has been providing the hospitality, property management, hosted enterprise, and service provider industries managed voice solutions. As part of their mission to make life better, CCI is continually searching for the best solution to serve their customer’s voice needs.

360 Networks, a Wisconsin based communications developer, installed ComXchange at its first hotel in 2006 and officially released the openly available hosted platform in 2008.

A partnership began when CCI was introduced to ComXchange in 2016. After further evaluation and extensive testing of the solution, CCI found it to be a suitable answer to the hotel industries request for an on premise PBX. A year later a reseller agreement was formed, and today CCI has begun installations nationwide.

“Partnering with CCI Systems has been a seamless process thanks to the shared values and goals both our companies embrace,” comments CEO, Doug Schwartz of 360 Networks. “I am both honored and appreciative of the resource they have committed to the new relationship. We look forward to providing an extraordinary and unique offering to the lodging industry, together.”

Features & Benefits

ComXchange is an onsite PBX phone system that utilizes open standards hardware. This means CCI can offer customers a flexible solution that will best suit their needs at an affordable price point, leaving the customer with added flexibility and only paying for services needed.

ComXchange offers native support for next-generation SIP Trunks, a less costly way of connecting a PBX to the public switched telephone network (PSTN). The open platform provides a variety of communication options so it can fit the unique needs of any hotel. And thanks to a simplified universal licensing scheme, any future changes in trunk or station types does not require new licenses, minimizing the overall cost and confusion for the customer.

Moving Forward

CCI is enthused to offer ComXchange to its customers interested in a versatile, on premise phone system aimed at reducing cost and enhancing guest services, mobility, and efficiency.  The solution is fully installed, optimized, and managed by CCI experts and is considered one more tool available to deliver superior voice services to the hospitality industry.

“We’re enthused to offer ComXchange as a fully managed phone solution for our hotelier customers. It delivers an assortment of enhanced features, including auto attendant, custom call routing, voicemail, guest room wake-up calls, housekeeping room status updates, call accounting, PMS integration, and 911 notification,” notes Director of Managed VoIP Services, Dale Jarvis. “Among our other managed voice options, CCI can provide a hotel the full management package; 4G circuit backup for reliability and resiliency to ISP outages, the ability to fully manage the planning and installation, staff training, and expert 24/7 customer care, via our Call Center and Network Operation Center team, to handle the move, add, change, and delete requests – that’s got our current customers pretty excited.”

To learn more about the benefits of ComXchange or CCI’s managed voice solutions, contact CCI’s Senior Business Development Manager, Tom Margherita at (906) 282 – 3460.