CCI has been providing Contact Center and NOC monitoring services for over a decade. CCI partners with top industry suppliers and technology leaders, bringing you the advantage of fresh insight and state-of-the-art solutions that keep you ahead of the curve.
You can rely on CCI to develop a solution that will be compatible with your current network and provide you the practical, honest insight you expect.
To ensure the best guest experience for Service Provider and Wi-Fi users; CCI Systems Contact Center is available 24x7x365 to assist. Calls are answered by expert technicians who are trained and certified by the top industry vendors.
Problem trends, correlated issues, and system problems are communicated for triage and escalated to the responsible system team. Our support delivers best in class interactions with superior first call resolution!
CCI Systems offers four levels of service starting from software only to advanced monitoring.
CCI Systems Network Operations Center (NOC) provides proactive network monitoring and technical expertise that identifies points of failure, allowing corrective action prior to impacting subscribers. CCI Systems resolves issues remotely, in turn preventing costly truck rolls.
CCI Systems delivers VoIP solutions at a price point that reduces capital costs and ongoing operating costs while managing additions and changes for hotel operators. We are always improving our service and features, offering no-fee Move, Add, Change, Deletes (MACDs), high quality of customer care, and reliability.
for any inquiries, questions or commendations, please fill out the following form or call us today.
Sr. Director | Support & VoIP Services
Director | Support & VoIP Services
Sr. Manager | Contact Center & Advance Support
Sr. Manager | VoIP Operations
Sr. Manager | CSS & VoIP Operations
Manager | Network Operations Center
Business Development Manager | Support Services