Customer Support & VoIP Services

Customer Support & Managed VoIP Services.

Decades of Expertise.

CCI has been providing Contact Center and NOC monitoring services for over a decade. CCI partners with top industry suppliers and technology leaders, bringing you the advantage of fresh insight and state-of-the-art solutions that keep you ahead of the curve.

You can rely on CCI to develop a solution that will be compatible with your current network and provide you the practical, honest insight you expect.

Contact Center Services

  • Hospitality & Wi-Fi Experts
  • Hotels
  • MDUs
  • 24/7/365 Domestic Operations 
  • End-User Support Tier 1
  • Advanced Support Tier 2 & 3
  • Network Monitoring & Troubleshooting
     
  • Language Services – Voiance 
     
  • Multiple Dwelling Units (Apartments, Nursing Homes, Campgrounds…)
     
  • SOC Type 2 Certified

Consulting Services

  • Remote Network Engineering Support
  • Network Equipment Software Upgrades (E.g. Cisco, Ruckus)
  • Mikrotik Configuration, Software Updates & Support

CCI Contact Center.

To ensure the best guest experience for Service Provider and Wi-Fi users; CCI Systems Contact Center is available 24x7x365 to assist. Calls are answered by expert technicians who are trained and certified by the top industry vendors.

Problem trends, correlated issues, and system problems are communicated for triage and escalated to the responsible system team. Our support delivers best in class interactions with superior first call resolution!

Our Contact Center Partners

Network Operations Center

  • Saas Monitoring Services
  • 24/7/365 Monitoring Services
  • US – Based Employees
  • Service Provider Engineering Support
  • Network Support Services
  • Equipment Agnostic
  • CCI Utilizes LogicMonitor, Best in Class Software
  • Grow Revenues and Networks with our Help!
  • Increase Reliability and Customer Satisfaction

NOC Service Levels

CCI Systems offers four levels of service starting from software only to advanced monitoring.

  • Device Monitoring
  • Service Status and Graphing
  • Hardware and interface up/down state
  • Event notifications (including outages)
  • Device Monitoring software
  • Service Status and Graphing
  • Hardware and Interface up/down State
  • Event Notifications (including Outages)
  • Network Support (2 hours/month)
  • Device monitoring software
  • Service status and graphing
  • Hardware and Interface up/down state
  • Event Notifications (includes outages)
  • Network Support (Available hourly rate)
  • Triage
  • Customer escalation and dispatch
  • Device monitoring software
  • Service status and graphing
  • Hardware and interface up/down state
  • Event notifications (including outage)
  • Network Support (available hourly rate)
  • Triage
  • Customer escalation and dispatchTroubleshooting assistance
  • Incident response coordination
  • Oversight of vendor support communication

Network Operations Center.

CCI Systems Network Operations Center (NOC) provides proactive network monitoring and technical expertise that identifies points of failure, allowing corrective action prior to impacting subscribers. CCI Systems resolves issues remotely, in turn preventing costly truck rolls.

Our Network Operations Partners

VoIP Services

  • Property Management Services (PMS) Integration
  • Experts in hospitality/hotel voice solutions
  • In room phone options
  • Fully Managed Solutions Services
  • End-to-End Turnkey Services
  • Enhanced 911 Features
  • Cloud-Hosted PBX and On-Premise Voice Solutions
  • 24/7/365 Monitoring and Contact Center Services Available
  • Guest Satisfaction Through Better Communication

VoIP.

CCI Systems delivers VoIP solutions at a price point that reduces capital costs and ongoing operating costs while managing additions and changes for hotel operators. We are always improving our service and features, offering no-fee Move, Add, Change, Deletes (MACDs), high quality of customer care, and reliability.

Our VoIP Solutions Partners

Let CCI Systems help you solve your biggest challenges.

We look forward to hearing from you.

csssales@ccisystems.com

CCI Systems, an employee owned, communications solution provider, was established in 1955 in Iron Mountain, Michigan.

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Designed by Justin Minor Design LLC in Northern Michigan

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Contact Us

for any inquiries, questions or commendations, please fill out the following form or call us today.

  • (800) 338-9299

Meet Our Customer Support & Managed VoIP Services Team.

Joe Geroux

Sparky Farwell

Jake Shields

Dale Jarvis

Dennis Neuens

Evan Gallup

Kyle Barglind

Sr. Director | Support & VoIP Services

Director | Support & VoIP Services

Sr. Manager | Contact Center &  Advance Support

Sr. Manager | VoIP Operations

Sr. Manager | CSS & VoIP Operations

Manager | Network Operations Center

Business Development Manager | Support Services