24/7 call center
Improve customer care with 24/7 support
Maximize network uptime with 24/7/365 monitoring and support from CCI.
- U.S.-based call center technicians monitor network performance
- Field technicians are dispatched quickly to address issues, minimizing the effect on service
- Every call is answered by a real person
- Support for your customers and subscribers is also available through CCI managed services for broadband and voice
Reliable and cost-effective
CCI call center technicians offer you deep engineering expertise to quickly resolve issues, reduce truck rolls and deliver industry-leading time-to-repair performance.
- 24/7 and after-hours technical call center support
- Support for Wi Fi, DAS, and traditional Ethernet and IP networks
- Scripted technical support for end users
- Remote troubleshooting
- Outage notifications
- Advanced networking service problem resolution
- Email hosting