Network Monitoring

NEAT detects issues quickly to keep subscribers satisfied

Only CCI offers cable providers cloud-based network monitoring through our Network Engineering Assessment Tool (NEAT), providing all these benefits:

  • Real-time outage detection and location. Know exactly when and where there’s a problem—and resolve remotely whenever possible. Reduce truck rolls and speed response, minimizing expenses.
  • Plant performance alerts. Identify and correlate problem modems before subscribers are affected, improving satisfaction.
  • Analytics you can actually use. Monitor customer satisfaction, track network trends to better manage assets, and generate revenue through targeted marketing.

All CCI Systems network monitoring tools can be used on a PC, or in the field on any mobile device.

“I felt compelled to pass along some great feedback on CCI and specifically Kat. She has and is doing an outstanding job partnering with us. She has excellent understanding of what it takes to orchestrate and process deals, book orders, and solve the post-sale aftermath.”
Todd Willenborg - Cisco